The Profile XT™
is a multi-purpose assessment that is used for selection, coaching, training, promotion, managing, and succession planning. It is a powerful and dynamic management tool that employs 21st Century technology to put the right people in the right jobs. It is administered on the Internet and reports are immediately available.
ProfileXTSales™
is an advanced tool for selecting, training and coaching salespeople who are, or who will develop into, superior sales performers and can effectively assist in building and developing an exceptional professional sales organization. It will help you evaluate prospective sales professionals as well as your current salesforce.
Profiles Sales Indicator™
is a tool for selecting, managing, and training salespeople. It measures five key qualities of successful salespeople and predicts performance in seven critical sales behaviors. Using the Profiles Sales Indicator to build and develop a sales organization can result in record-breaking productivity, retention of top performers, and exceptional profitability.
Profiles Customer Service Profile™
is a tool for making sure everyone in your company is on the customer service team. Just as a chain is only as strong as its weakest link, so is a business’s reputation only as respected as its individual employees. A thoughtless remark on the phone or inattention to a customer's needs by one employee can quickly destroy a valuable patron’s faith in the organization. Everyone must be concerned with customer service.
Profile XT™ Job Assessment Test
The Profile XT™ is a "Total person" assessment that has a myriad of uses. It measures the job-related qualities that make a person productive - Thinking and Reasoning Style, Behavioral Traits, and Occupational Interests. It is convenient and easy to use on the Internet - no administrator or proctoring is required.
The Profile XT is used for placement, promotion, self-improvement, coaching, succession planning, and job description development. Our clients tell us The ProfileXT is three to five times more effective than any other assessment they have used. It is a versatile management tool that develops Job Match Patterns that can be customized by company, department, manager, position, geography, or any combination of these factors.
Job Match Testing Makes the Difference
Job Match Patterns are effective because they compare the qualities of your job candidates to the attributes of your most productive employees. The patterns tell you whether candidates are like or different from your top performers. A study published in the Harvard Business Review concluded that Job Match more accurately predicts job success than any of the commonly accepted factors, such as education, experience, or job training. Matching people so they fit the work they do builds productivity and job-satisfaction and diminish negative factors such as stress, tension, conflict, miscommunication, and costly employee turnover.
Several Valuable Reports
The Profile XT produces these informative reports:
Individual Reports - An Individual Report is used for personal growth and development. It describes a person’s attributes and gives insights to improve job performance and productivity.
Placement Reports - A Placement Report is used to put the right person in the right job. It gives employers assessments of job candidates’ thinking style, behavioral traits, and occupational interests, giving the candidate’s percentage match to the company’s top performers. The report also suggests questions interviewers can ask to help determine a candidate’s suitability for the position being filled.
Succession Planning Report - The Succession Planning Report lets you look into the future. It compares a person to all of the jobs in your company and indicates those where they have a good job match. With this information, you can help employees prepare for greater responsibilities by making sure they acquire the skills and experiences they will need in order to perform competently the jobs they will fill in coming years.
Candidate Matching Report - The Candidate Matching Report is helpful for narrowing your search as you seek to fill a position. It compares the attributes of several candidates to your Job Match Pattern and, at a glance, shows you which of them have the highest Job Match Percentage. Then, by closer examination of the top candidates’ Placement Reports, you can easily determine which of them you want to interview and graduate to the next steps in your hiring process.
Coaching Reports - Coaching reports are a manager’s guide to helping the people they manage develop better work habits. The report has suggestions for improving employee performance so it approaches the productivity of the company’s top performers. Using the reports to direct the development of employees enables managers to develop their leadership abilities.
Job Analysis Reports - The Job Analysis Report describes in great detail, the type of person who has the right qualities and characteristics to fit a particular job. This report complements a standard job description that details the skills and duties the job requires. Used together, they contain a Total person approach to explaining the requirements of a particular position.
ProfileXT Sales Reports - ProfileXTSales reports are detailed reports designed to help evaluate prospective sales professionals seeking to join your sales force as well as your current employees. It reveals key strengths, weaknesses and areas of interest that will make placement, coaching and training consistently more effective.
Summary Reports - They give you a "snapshot" of essential information about employees and job candidates.
Graph Reports - A visual representation of Job Match data.
Easy to Use
The Profile XT is conveniently administered on the Internet, so you can assess employees and job candidates anywhere there is Internet access. Other administration options are available on request. Results are available immediately and can be shared with decision makers in any of your company's offices, anywhere in the world. You can retrieve any or all of the variety of Profile XT reports at no additional cost. Results are immediate thanks to computer technology and you get your requested reports in minutes.
Use with Complete Confidence
The Profile XT satisfies all requirements of the EEOC, the ADA, the DOL, and the Civil Rights Act. It was designed and developed to be specifically job-related and has been validated in accordance with American Psychological Association standards. The Profile XT is validated to be Age-blind, Gender-blind, and Ethnicity-blind. It measures only those factors relevant to selecting the best people to fit the requirements of specific jobs.
The Profile XT is the One to Use
The Profile XT is much more than an assessment. It gives you customized Job Match patterns, suggests relevant interview questions, yields a percentage match when comparing a candidate to your top performers, provides a detailed positive analysis of the individuals you assess, and can provide thousands of "experienced" Job Match Patterns for use in developing your own patterns.
The Profile XT is the assessment to use for a thorough analysis of people, job responsibilities, and Job Match. It is an extremely valuable management tool that will help you build a stronger, more productive organization and reach your important goals because you are putting the best people in the best jobs.
Profile XT™ Sales: How Effective Are Your Sales People?
In today’s corporate environment, organizations face many challenges with identifying, developing, retaining and leveraging top sales performers.
In fact, the number one priority for organizations with an interest in human capital is talent acquisition and retention. When it comes to talent acquisition and retention of sales representatives, employers find this position the most difficult to fill. Because of this situation, organizations must rely on a select few to maintain sales effectiveness.
This also forces many sales leaders to analyze their sales teams to increase sales. More than half of those individuals in a sales position may not be suited for sales. Another 25 percent may have the skills to sell, but are selling the wrong product, are in the wrong industry or don’t fit within their employer’s corporate culture. These factors reduce the number of sales professionals from which sales leaders can expect superior performance.
This situation is more common than you might think, but imagine if you could predict results before they happen. Think of the competitive advantage you could gain by predicting who will become a top performer — even before they are hired. Finding good sales talent may seem elusive, but it remains an important goal within most organizations.
Sales drive companies, and top sales performers drive sales. It is a simple equation but may be hard to calculate without the right tools.
Assessments are a critical first step in matching top performers to sales organizations. Profiles International’s ProfileXTSales™ assessment to assist sales leaders in identifying, developing, retaining and leveraging people with an innate talent for selling. The Profile XT Sales provides important information on thinking style, behavioral characteristics and occupational interests on current employees or candidates. This enables sales leaders to accurately predict success in a given sales position, develop strategic succession planning, and implement employment/redeployment programs.
This tool allows leaders and organizations to effectively drive sales, increase employee satisfaction and leverage top performers to increase market penetration. The ProfileXTSales Assessment can be used for selecting, training and coaching salespeople who are, or who will develop into, superior performers and can effectively assist in building and developing an exceptional professional sales organization.
The traditional practice of hiring salespeople from the available pool of prospects produces a high incidence of employee turnover. The cost of turnover has a direct negative impact on your profit and loss statement. It can be expensive to hire and train people who do not become above-average performers. The cost of turnover can be significantly diminished by using the ProfileXT Sales test. The unique job match pattern process separates candidates with real potential from those who will waste your resources.
It is generally accepted that about 20 percent of a sales team are responsible for 80 percent of the sales production. The job-related attributes of the top 20 percent have been analyzed to determine what makes them different from average and below-average producers.
The ProfileXT Sales assessment helps organizations recognize individuals with those attributes to give them an advantage in making hiring decisions, coaching and training and motivating for better sales performance.
The ProfileXTSales is a comprehensive report generated from the ProfileXT assessment. This report is used to help evaluate prospective sales professionals seeking to join your sales force as well as your current employees. It reveals key strengths, weaknesses and areas of interest that will make placement, coaching and training consistently more effective. The ProfileXT Sales report is convenient to use, presented in easy to understand sales language and allows sales leaders as well as organization decision-makers to generate management or placement-focused reports and individual reports, 24 hours a day, 365 days a year. Profiles International has streamlined the entire process to be intuitive and easy to use for sales leaders, salespeople, and job candidates.
Key Benefits
• Accurately predict success in a given sales position
• Develop strategic succession planning
• Implement employment/redeployment programs
• Receive important information on thinking style, behavioral characteristics and occupational interests on current employees or candidate
The Profiles Sales Indicator™ is an effective sales skills assessment.
The "80/20 Rule" says that 80% of all products and services are sold by just 20 percent of the salespeople. This presents a challenge to sales executives who direct teams of salespeople. An analysis of several sales organizations reached the conclusion that about half of the people in the study lacked the behavioral characteristics required to effectively perform the duties that sales jobs call for. They should never have been hired for sales positions in the first place. The study found that of the remaining 50%, half had the potential for success in sales, but were not hired to sell the right kind of product or service. The study concluded that only about 25% of those working in sales position have a good match with the work they are doing. Thus, the "80/20 Rule" is only "valid" because people lacking sales essentials get hired and others are not matched with the right products or services.
The Profiles Sales Indicator™ provides a means of selecting people who have the five qualities that make salespeople successful: Competitiveness, Self-reliance, Persistence, Energy, and Sales Drive. It also predicts on-the-job performance in seven critical sales behaviors: Prospecting, Closing Sales, Call Reluctance, Self-starting, Teamwork, Building and Maintaining Relationships, and Compensation Preference.
The Profiles Sales Indicator can be customized by company, sales position, department, manager, geography, or any combination of these factors. Empirical data can be used to develop a pattern that will tell you how well a job candidate matches your successful salespeople.
The Profiles Sales Indicator is easy to use. It can be taken in just 15-20 minutes and produces clear, readable reports that are direct and to the point. These reports can be used for selecting, managing, and training salespeople more effectively. This tool provides objective data for developing a more effective sales team, one person at a time.
The Customer Service ProfileTM is an effective Customer Service Hiring and Training Assessment
Keeping your customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the importance of doing the little things that keep customers happy and buying more. It is often easier to accelerate your business by cultivating the customers you already have than working to constantly attract new customers.
If it is true that happy customers buy more, then your business will benefit tremendously from incorporating Profiles’ Customer Service Profile. As an investment in your human capital, the Customer Service Profile can have a significantly positive impact on your bottom line.
Five versions of this assessment are available – four that are specific to the areas of healthcare, finance, retail and hospitality, and one general edition that is suitable for any industry.
The Customer Service Profile identifies six behavioral characteristics and two proficiencies that are essential to extraordinary customer service. This is the information needed to coach and train your people to deliver world-class customer service. The Customer Service Profile measures the behavioral characteristics of trust, tact, empathy, conformity, focus and flexibility as well as proficiencies in vocabulary and mathematics. It also measures the percentage of agreement with your company’s customer service policies and attitudes.
The Customer Service Profile produces four reports:
The Placement Report
A Job Match Percentage that tells you how well job candidates measure up to your customer service standards and the degree of alignment between their customer service perspective and the specific expectations of your company.
The placement report also has "Considerations for Interviewing." Whenever a job candidate’s score misses your customized Job Match Pattern, his or her report suggests interview questions to stimulate conversation regarding the issue in question. This usually results in a better understanding of the company’s customer service position and effectively communicates the company’s expectations and policies.
The Coaching Report
Identifies the areas where individualized training and coaching will effectively instill the customer service attitudes you want in all of your employees.
The Individual Report
Helps employees increase their awareness of their customer service skills or lack thereof. It is a tool to help them become better employees and deliver the kind of customer service that contributes to the success of your business.
The Company Perspective Comparison Report
The Company Service Perspective indicates differences between an individual’s responses and the company’s perspective in relation to customer service.
The Customer Service Profile deserves to be an important part of your company’s people-development initiative. It will enhance your company’s reputation, productivity, profitability and future.
